Our policies relating to the transfer of personally identifiable information from the European Union (“EU”) to the United States are contained in our European Safe Harbor Policy.
INFORMATION WE COLLECT
We may collect two types of information from users of the Site: “personally identifiable information” which means any information by which a user can be personally identified (such as name, e-mail address, mailing address, phone number, billing and account number, credit card information, and other information incidental to providing goods and services) and “aggregate information” which means information that would not permit the personal identification of a user (such as IP address, frequency of visits to the Site and Site pages most frequently accessed).
COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION
Tourance collects personally identifiable information that is voluntarily provided by users of the Site, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, utilizing an “Email to a Friend” feature, or signing up to receive emails about our latest products and services. In addition, Tourance may from time to time conduct surveys on the Site where users can voluntarily participate and provide personally identifiable information. We may maintain a record of your purchases or the types of products that appeal to you. By providing personally identifiable information to us, we are better able to match your interests. Tourance may use your personally identifiable information for various purposes such as to help us improve the Site, to better tailor our products, services and marketing efforts, and to provide content on the Site or inform you of upcoming promotions and other product or service offerings that may be of interest to you
COLLECTION AND USE OF AGGREGATE INFORMATION
Tourance also collects aggregate information, which is used in a collective manner, and no individual person can be identified by this compiled information. The types of aggregate information we collect include frequency of visits to the Site, search terms entered, Site pages most frequently accessed; location, age or gender of users; and types of products that are of greatest interest to our customers. By knowing more about the general profile or our customers (without identifying any specific individual characteristics), we believe we can improve your shopping experience.
SHARING, SELLING AND TRADING PERSONALLY IDENTIFIABLE INFORMATION COLLECTED ONLINE WITH THIRD PARTIES
In addition, the Tourance Parties may share or transfer personally identifiable information to unrelated third parties: if required to do so by law or to comply with a legal requirement, judicial proceeding, court order, or legal process; to investigate a possible crime, such as fraud or identity theft; or when we believe it is necessary to protect the rights, property, or safety of the Tourance Parties or other persons.
We may use certain aggregate information for research or marketing purposes and may share, trade or publish that aggregate information and statistical data derived from such information with our parent, affiliates or third parties for research or marketing purposes. We do not use aggregate information to identify a particular user.
We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.
The security of your personally identifiable information is important to us and Tourance is committed to handling such information carefully. We maintain physical, electronic and procedural safeguards to guard your personally identifiable information. We use secure socket layer (“SSL”) technology to protect the security of your payment information and we encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
LIMITATIONS ON LIABILITY
IN NO EVENT WILL TOURANCE, OR ITS AFFILIATES, OR ANY PARTY INVOLVED IN CREATING, OPERATING, PRODUCING, TRANSMITTING OR DELIVERING THIS SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY SITES LINKED TO THIS SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS SITE.
The Site uses “cookies” for the purpose of facilitating the gathering of aggregate information. Cookies are pieces of information which websites transfer to your computer’s web browser for storage on your computer’s hard drive. In addition, cookies on the Site may contain information (such as a unique user ID), which tracks the pages of the Site you have visited. This information allows us to make updates to enhance your experience including through recognizing your preferences to make shopping easier for you and providing you with a customized experience. If you wish not to utilize cookie technology, this feature may be disabled within your web browser. You may use the Site without restriction even if you have blocked cookies on your browser.
ADDITIONAL PRIVACY PROTECTIONS FOR CHILDREN USING THE INTERNET
In the event that Tourance or its parent or any affiliates is acquired (whether by sale of assets or ownership interests) by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the personally identifiable and aggregate information we have collected from visitors to our Site as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your data to a successor or to a third party that purchases our assets arising from such circumstances.
You may elect not to receive promotional communications from Tourance in connection with the Site. If you have established an account or signed up for our email list, you will have an opportunity to opt-out of receiving promotional emails from us by click on the Manage My Subscription link at the bottom of the email.
Please note that removal of user information from our database or “opting-out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the Site.
USER REQUESTS AND CORRECTIONS OF OR QUESTIONS RELATING TO USER INFORMATION
If your name, e-mail, postal address, telephone number or other personally identifiable information changes you can make changes on your ecommerce tourance.com account at My Account at www.tourance.com/my-account/. If you have a request or question relating to such information you can email us by clicking Contact Customer Service Department.
EUROPEAN SAFE HARBOR POLICY
To the extent that we transfer any personally identifiable information from the EU to the United States, we take reasonable steps to assure that the information which is transferred is reliable for its intended purpose, accurate, complete, and current. We also take reasonable measures to protect such personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Any third party that assists us in processing or maintaining our database of personally identifiable information is required by us to agree to provide at least the same level of privacy protection as is mandated by the Safe Harbor Principles described in the EU Data Directive.
We are committed to educating our employees, customers, and users about compliance with the EU Data Directive. If you have any questions, concerns, or complaints about our compliance with the EU Data Directive, please contact us at the address provided above. We will provide details regarding the process to be followed when filing a complaint.
We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personally identifiable information in accordance with the principles of the EU Data Directive. Any other controversy or claim arising out of or relating to our adherence to the EU Data Directive, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its applicable commercial rules, provided, further, that any arbitrator shall be either an attorney or retired judge having significant and recognized experience with and knowledge of privacy issues and information technology. The arbitration panel should apply New York law, without regard to its conflict of laws principles, as well as the Safe Harbor Enforcement Principle issued by the U.S. Department of Commerce www.export.gov/safeharbor/SHPRINCIPLESFINAL.htm. In addition, the exclusive location for such arbitration shall be New York, NY. All decisions of the arbitration panel shall be final and binding on the parties, which waive any right to further appeal the arbitration award, to the extent an appeal may be lawfully waived.